The You and Your General Practice charter (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP practice, Healthwatch or their local integrated care board (ICB). The YYGP document published by NHS England can be found below.
You and Your General Practice Charter
YYGP is also available in different languages on the NHS England website.
If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the Patient Services Manager.
Share You and Your GP experiences
If you want to share your experiences with your local healthwatch, you can get in touch using the contact details below:
Email: info@healthwatchcheshire.org.uk
Phone: 0300 323 0006
Postal address: Healthwatch Cheshire East, Sension House, Denton Drive, Northwich, CW9 7LU
Website: Healthwatch Cheshire East