Tag Archive phone

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New Phone System

Earnswood Medical Centre have recently installed a new phone system for our patients.

When you now call the surgery, you will be given four options to choose from to direct you to the correct staff member. These are:

Press 1 for appointments
Press 2 for prescriptions
Press 3 for results
Press 4 for cancellations

You will notice that currently there is no option for ‘queries’. We are looking into adding this as an option shortly but in the meantime, if you have a query you would like to discuss please press option 1.

Many thanks
Earnswood Medical Centre

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Patient Notice: Telephone System Upgrade

Please note that during March/April 2018 the practice telephone system is being migrated to a new system.

On the day of change over, there will be reduced capacity to answer calls for a short period of time.

We thank you in advance for your understanding and patience.